Contact Center (CCaaS)

Broad Reach Communications helps contact centers around the world create profitable customer experiences through our powerful portfolio of cloud-based call center ACD, call routing, self-service IVR, and agent optimization solutions. The software enables contact centers to operate more efficiently, increase the quality of every customer interaction, create new pathways to profit, and ensure ongoing customer-centric business improvement and growth.

With more than 150 contact center vendors, we sift through the good and find the great vendors for your customers.

• Leading providers cloud contact center arena (All the leaders in Gartner Magic Quadrant) : inContact, Five9, TalkDesk, ConnectFirst, Genesys, 8×8, TCN, Fusion, Mitel, Serenova, EvolveIP, Broadsoft.
• Executive leadership with over 14 year’s experience building the channel for the nation’s largest contact center provider.
• We bring in consultants on the front and back end to help make these complex sales easy. Deeper understanding of analytics, omni channel, AI, chatbots and more…
• We protect you with comprehensive leader registrations process. Complete understanding of how each UC provider ties in to these contact center providers
• 3rd party knowledge base on products that tie into contact centers, PBX, WFM, CRM, WFO, IVR, DaaS & VDI
• Founders of the Cloud Contact Center Coalition. Semi-Annual Partner Advisory Council for Contact Center